Hi Cj,
Just a quick note to say thank you very much for helping us organize our
honeymoon, we had the most fabulous time. Thank you so very much, we
certainly shall not be forgetting our Honeymoon for a very long time.
With thanks - Robert and Cat - Toronto, Canada
Dear Denise,
Thanks so very much for your excellent service yesterday.
We were impressed! - Thanks - Chong Hin
Dear Glenard,
whilst talking to a friend the other day we mentioned our holidays, which
lead to us talking about our membership and what a fantastic organization
it all was. To cut a long story short he expressed a wish for more
information and possibility of joining. Can you offer some help or advice
on who to contact
Look forward to hearing form you, John & Sandra Cater
This is our first year as members. If this is the level of service you
normally supply then we are over the moon with praise for you all, Eric
Lodge
Dear Denise
First of all, let me say this to you: “You are the best Travel agent I’ve
had, and I’ve used quite a few in my career – You’re efficient, fast,
polite, helpful, and most of all very pleasant to deal with. Many Thanks.”
DEREK Cheng Choon - Singapore
Hi Everyone!
As we’ve mentioned to many of you already, our trip was absolutely
incredible. Every minute of it was thoroughly enjoyable and was truly a
trip of a lifetime!!
Kim and Tony - Alberta, Canada
We have just returned from a two week vacation at the Regattas of Abaco
and can only say that the standard of accommodation, the helpfulness of
the staff and the general site were excellent. We feel that we received
very good value for money and would like to thank for all your help.
Yours - Mike and Jan
Dear Colleen,
I would like to thank you personally for the great effort made by yourself
and all the staff to maintain your services to clients even while being
hit by hurricane Frances, just as you all did during hurricane Charley.
Your determination to continue to service all members, even when Florida
was being evacuated, is not just commendable but the clearest proof of
your commitment to serve your clients with dedication and professionalism.
I would also like to congratulate you for your foresight, your emergency
plans worked incredibly well on both occasions. Let's hope you won't need
to use them again! Please convey my appreciation to all your staff.
If there is anything that we can do to help please do not hesitate to
contact us.
Kindest regards, - Rafael Vilches
Dear Deborah
Thank you for your help. Your personal attention to service is exemplary.
Perhaps I can pass on my appreciation to your manager. Please let me know
the contact details and I will willingly do so.
Thank you once again for your prompt Service.
D. Evans - Middlesbourough, U.K.
Wow! I am impressed by the content and speed of your response. Looks like
my husband and I have got us a great deal. Thank you. Zaleha Malaysia
Thank you for the prompt service, it gives us the confidence that our
money is well invested,
Regards, Gary Booth - United Kingdom
Many thanks for your prompt and full explanation. I am reassured that you
remain the quality leisure travel company.
Best wishes, Michael Gibbard
Hi Debbie.
I just wanted to write and tell you what a lovely holiday we had last week
at the Santa Barbara resort in Tenerife, this is truly a lovely resort and
perfect for families. Thank you and Denise for all you efforts booking
this, and we look forward to dealing with you for our next holiday.
Kind Regards, Sue M
Denise thought I would drop a quick line to say we have a truly wonderful
time at El Marques – thanks so much for your help!!!
Chrissie Woodcock
Hello Phillip
I am just getting in touch with you to say thank you for a wonderful
holiday we had at the Chayofa country club We liked it so much that we
have decided to go back on the 4th of October this year
C. Bennett
Thanks for your help Philip.
You guys are stars – I have sent so many e-mails over the last few days
asking daft questions and your response are always excellent and very
prompt. I appreciate your help – I will get the hang of this in time… J
Regards, Gina Stewart
Scotland
Dear Philip,
We have received your news letter and think this is a great addition, we
found it most interesting and informative and looking forward to receiving
more with the latest information.
Best Regards
A & I Primhak
United Kingdom
It is now working fine....................
Thank you so much. I am really impressed by your service,
it is beyond anything I could have imagined. The very
best wishes.
Ken.
Phillip,
We had a wonderful time in Mauritius, and found our host to be very
helpful. This was a perfect location from our point of view, with all the
facilities and restaurants close by. We will certainly return one day
Kind Regards
E. Norton
U.K.
I have been very impressed with the customer service.
Please inform the hierarchy
Leon Jones.
We have now had our two weeks holiday and thoroughly enjoyed it! The
accommodation was excellent, We were all delighted. Thank you once again
for all your care and attention.
Yours sincerely
J. Buchanan
Hi Mr Glenard Malcom,
I am impressed with the swift and the efficient way in which my enquiry
regarding ‘booking holidays’ has been dealt with. I would like to thank
you very much for the prompt reply And also for giving me the most
satisfying answers.
Avinash Leicester
Liz,
Thank you for your phone message this afternoon; I can confirm that I have
received the confirmation for next week’s Hotel. Thanks again for all the
help in confirming this at short notice, it is the first booking we have
made since we became members and the help and support has been first
class.
Regards,
C. Gibson
Camberely U.K.
Denise
HAPPY NEW YEAR!!!
Just want to let you know we have a FAB time in Koh Samui - Impiana
Resort. So much so, we extended an extra day. Lucky for us there were
flights and rooms. Recommended to all your clients - the sea kayaking
(with Blue Star) at around the Marine Park was excellent - very reasonably
priced. And the best SPA - Ban Sabai... truly an unforgettable
experience.... sooooo relaxing. Basically we didn't want to come back!! In
less than 30 days, we will be off to France!!! Many thanks for your prompt
replies.
I'm impressed. Have a good weekend yourself.
Chris
Liz
Hi again.
I've just received the login and password and would like to Thank U for
your promptness and efficiency. Have a Great Weekend.
Jessica
Dear Denise
It has been worthwhile know you. I enjoyed the conversation we had
yesterday.
When you had any info. on our Andaman trip , please forward to us for
final confirmation; so that we can apply for official leave from work.
Thanks
Best Regards
Hector Lee
Hello Philip
Happy New Year to you and all your colleagues there. We very much
appreciated the excellent holiday you arranged for us last year in
Portugal. Our first holiday in Portugal. It really was a lovely holiday in
one of the villas at Monte Sao Pedro in Playa de Luz, beautiful spacious
villa, very clean and well kept estate, and courteous and obliging staff -
all wonderful and thoroughly enjoyed by the family.
Although we enjoyed Portugal our favourite european destination still
remains the Balearic Island of Majorca and that is where we should like to
holiday this year, and therefore I am writing to ask what you would be
able to offer us. Assuming we are a party of 4-6 adults. A villa or
apartment in the resort of Alcudia, Cala D'or or Santa Ponsa in July (from
20th onwards or August would be great. Perhaps you can enquire what is
available ? One or two weeks.
Denise Buckeldee
Dear Chris
Many thanks for an informative reply that has more than met my
expectations - I particularly like the advice regarding Epcot - we were
just discussing where and what we would eat yesterday. thank you VERY much
regards
Linda
Hi Chris, Thank you so much for your kind reply, of course I got the
confirmation, & everythings cool. I just wanted to say thanks for your all
your help, you guys have really sorted us out at very short notice, & we
really appreciate it. Sorry for being so useless, & dont worry next time
we'll have a Paypal number!!!
Thanx again, Regards, DAVE ERINGA
Hello Chris
I spoke with your colleague Denise on Friday, and she very kindly helped
me set up my pay pal account. I am not sure if you automatically take the
money from it now, or i need to do something else. Please can you advise
me what happens next in regards to payment.
I would like to say a big thank you to you and Denise for all your help
and assistance.
Thank you again.
Paul Carter
Hi,
We had a great holiday at the Callao Garden in Tenerife recently and we
were partcularly impressed with the room which I understand to be the only
one of it's type in the complex. Is it possible to book this individual
room again at a future date ?
Thanks.
Peter Miller
Denise,
Just to say we had a good time in Barca! as they say. The location of the
Appartments was excellent, betwen Las Ramblas and the Marina. Food at the
local restaurants was good value for money and we had every kind of fish
you could imagine!
We did not need a car and will certainly return for another visit either
later this year or early next. With regard to the Gutenberg, they must
have a deal with a School or University as the place was swarming with
teen-agers, we have four kids of our own so we are use to it, some of your
more discerning customers might not appreciate them. The verdict was
excellent location, excellent food, beautiful city, accomodation good but
bare in mind above comments.
Ruth and Tom Gray
Good Morning Chris
Thanks for your suggestions - I have now managed to submit my request; it
looks like my error was typing 'confirmed' instead of my email address in
the 'confirm confirmation of email box' ! Hopefully you should now have
the request ! Time for some gardening now (heavy digging, all offers of
help gratefully accepted, free tea and toast) - its a sunny Sunday morning
but frosty.
Thank you again for your help Chris and best wishes
Dan Travis
Many thanks for our reservation confirmation and resort details of
Scottsdale Camelback. We have been away celebrating our retirement hence
the delay in replying to your E-mail. We are very much looking forward to
our trip to Arizona and hopefully we will have no need to contact you.
Thank you for your assistance in arranging this holiday.
Regards
Linda.
Denise.
I wonder if you can assist us.
Our outbound flight on the 24th May has now been changed by the carrier to
arrive in Spain at 11.00am rather than the 7.00pm originally scheduled.
This makes the 5.00pm check in time (as per the confirmation you sent us)
problematic for us as we will be in Spain for 6 hours with no way to
unpack and enjoy the hoped for sunshine. Could you possibly contact the
accomodation for us and see whether we could check in at midday / 1.00pm
ish.
Hoping you can help us and with thanks to you and Andy for two great
vacations so far, in New York and Florida last week.
Kind regards.
Nick & Donna Wharton.
Dear Denise,
You are so sweet. Thanks for your support. You make a difference to the
company and I hope they will do their best to keep you happy too.
Thanks and Best
Regards, Evangeline
Hi
Just a few words to Thank You for the first news letter which I received
today....what a great idea!!!.....like you said the site is very large and
its easy to miss things, keep up the good work and I'm looking forward to
receiving
more in the future.
Regards Chris Church
Hello
Thank you for faxing all the necessary information to us and Thank you for
all your time and courtesy in helping us attain our vacations with you all
the best to yourselves
Chris Bennett.
Thanks for the e-mail. all documents received and printed. Will these be
the only documentation we receive or will we receive copies by mail?? We
thank you for your quick response on our holiday requirements. If the
holiday is as good as the one we had at the Hollywood Mirage, we look
forward to it,
We also hope this will be one of many holidays we have.
yours
Colin & Julie Gent
CJ,
Many thanks for the confirmation of our reservation at Tradewinds - Sirata,
which arrived yesterday. Thanks for your service so far - we look forward
to a great holiday!
Kind regards.
Trevor Caffull
Dear Mr. Southgate,
Thank you very much for your prompt reply it is much appreciated. Thanks
also for your offer of a 1 week vacation credit, this is also much
appreciated and completely acceptable. I would also like to say that with
so many reports of rip-off holiday clubs and schemes, that I am
continuously impressed with your staff and service and would have no
hesitation in recommending you to anybody should the opportunity arise for
them to become a member. In our country the
attitude of the vacation and service industries are considered at best a
joke, it is therefore like a breath of fresh air to deal with people who
really do put the customer first. Once again many, many thanks,
Jeff Missing
Hi,
Please accept this as confirmation receipt of your mail and attached
files. We thank you for your efficient processing of our request and we
look forward to a pleasant week away!
Best regards,
Allan & Jayne Blackwell
Dear CJ;
Thank you for the map and the direction to the hotel. My husband and I do
appreciate your effort.
Sincerely,
Chieko Bury
Hi
We just wanted to let you know that our two weeks at the Dom Jao II resort
in Alvor, Portugal was perfect. The resort was located right on the beach,
the staff were friendly and helpful and the facilities excellent.
Great price, too!
Thanks for arranging it!
Jo & Colin Whipp
Thank you very much for the great service.
Shanker
thank you cj
you are a star!!!!
regards
Tina Edwards
may I take this opportunity to say what a lovely holiday we have just had
at thurnham hall Lancaster the main reason for contacting you was about
our next
holiday at lord nelson Minorca firstly could it be possible for you to
contact them to find out how much a taxi is from the airport to them and
with what taxi firm to use also can we upgrade our stay to half board and
how much would it cost extra for the two of us
best regards
k. crowl
Thank you for arranging our recent travel to the Sirata, Trade Winds. We
were very impressed and comfortable with our accomodations in St. Pete
Beach. We look forward to making other arrangements with you in the
future.
Thanks again,
Sue Cox
Dear Denis,
Excellent service. Coming to collect tickets this week and make payment.
Thank you and warmest regards.
Yours truly,
David Seah
All travel documents received. Once again many thanks for all your help.
It is much appreciated....Regards
Christine, Phil, Ross & Amy-Louise Bish..
Denise,
Thanks and appreciated for your excellent services.
Regards
John Tan
Singapore
Many thanks to you all for helping to sort out our holiday arrangements.
This is the first attempt at booking with our membership & you have been
very patient. You really are GOLD STANDARD.
Thank you
Hi Malcom
Thank You very much for your quick response it is really appreciated, I
have now logged onto the site and look forwad to booking some holidays.
Many Thanks
Peter and Dorothy Trott
Dear Denise,
Just a short email to advise that the Mr Lay, Leng and Tat and their
families had a most enjoyable stay and have left this morning to travel to
the Gold Coast Theme Parks. It was a pleasure accommodating them and we
look forward to accommodating more of your guests.
Kind regards,
Malcolm & Cynthia Smith
Hi Glenard,
Thanks for the news. That is great. Yes please will you arrange for
transport from the Airport. As you are aware the party name is Hewison/Bennett.
We will be arriving at Paphos airport at 14:45 (I assume that is local
time).
Many thanks for your attention to sorting out our holiday.
Regards
Mike Hewison
Glen
Thank you for your phone call and the email. Your help is very much
appreciated and we are now looking forward to am enjoyable two week
holiday in Mauritius.
Thank you again
Eddy
Edward Stephenson
hi,
we recently arranged a week in algarve, portugal via you and i am pleased
to confirm that we enjoyed every minute..the accomodation was superb and
all the staff were friendly. we would like to thank you for arranging this
for us.
avinash thakrar
Dear Denise,
The last trip to Bangkok you arranged for us was superb and success. Thank
you for your good service, we enjoyed it very much.
Davis Seah
Dear Mr Malcom,
Thank you very much for the prompt reply and attention given to it. It is
very much appreciated.
Eddy Chua
Glenard
You are a star! Many thanks for your hard work.
Keith & Cindy Smith
I wish to take this opportunity to thank all the staff for the fantastic
holiday we had in Orlando & Miami this summer. The accommodation in both
resorts was first class!! All the paper work, plans and arrangements went
very much according to plan, which all contributed to a brilliant holiday;
thank you.
D & G
Scotland
All received Chelsea.
Many thanks for acting so promptly to organise the bookings etc.
Mark Stephens
Chelsea
FANTASTIC !! Just what I wanted. Thank you very much. I would like to
thank you and Glen very much for all the trouble you have taken to sort
out the problems. You really have given an excellent service.
Best regards,
Asta la vista !
One of our members recently submitted their booking
experience and savings of over $4800 here...
"Membership was showcasing two units at the Hacienda Del Mar for the
month of March. Our family had been wanting to take a vacation for quite
a while and were excited to be using our membership for the first time.
Because we would be getting two units through this offering, we wanted our
immediate family of four (2 adults & 2 children) to stay in one of the
units, and
have "Grammy & Pappa" along to stay in the other.
The problem however, was that each unit had a max occupancy
of two. I contacted the customer service and made a request for all of us
to be able to go, despite the max occupancy posting per unit. They
contacted the resort on our behalf and E-mailed us back the very next
day. They stated that they had great news.
The customer service arranged an exception for all of us to go; (our
family of 4 in one unit & the grandparents in the other) No extra charge!
They also wished all of us a wonderful vacation and told us not to have
any worries about our accommodations.
We had our confirmation within 48 hours and are now preparing for an
incredible vacation. With tax and service and everything included, our
total membership cost for both units for 8 days and seven nights was
$699. Obviously we checked around to see what we would have paid
elsewhere. Expedia was the only major travel provider with availability at
the time, and were asking $2,784.60 for the same unit for the exact week.
Booking two of these units through Expedia would have cost us $5,569.20
for just the accommodations. Our first booking through membership saved
us over $4800 on the accommodations alone. We then booked our flight
directly through the membership and saved an additional $300 from what we
would have paid through Expedia.
Thank you Global Resorts!
Neil"
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